Privacy Page

Last updated: Jan 1, 2025

At SpinLife®, we are committed to protecting your privacy both before and after the purchase process. We use the information we collect to process your medical equipment orders and to provide a more personalized shopping experience. When you order, we need to know your name, e-mail address, billing and shipping addresses, information related to your payment method (ex. credit card number, and expiration date). This allows us to process and fulfill your order and to notify you of your order status. When you register, we need only a name and email address, plus information that helps us to customize your on-line experience toward your specific needs and interests. Product Reviews can only be submitted by customers who have actually purchased the product at SpinLife. Customers will be invited to submit a review on most products about 30 days after their purchase. We may personalize your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new SpinLife.com services, and special offers we think you'll find valuable. If you would rather not receive this information, visit the registration page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

In the preceding 12-month period, we may have collected the following categories of personal information about you:

• Identifiers (e.g. name, mailing address, email address, phone number)
• Characteristics of protected classifications (e.g. gender, age)
• Commercial information (e.g. products or services purchased, purchase history)
• Internet or other electronic network activity (e.g. browsing or search history)
• Geolocation data (e.g. IP address)
• Audio, electronic, visual, or similar information (e.g. recording of Guest service calls)
• Inferences drawn from any of the above (e.g. preferences or characteristics)

We collected the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, when you order products from us, or register to create an account.
• Indirectly from you. For example, from cookies, advertising networks, internet service providers, data analytics providers, operating systems and platforms, social networks, data brokers.

We may use, disclose, or sell the personal information we collect for the following purposes:

• Processing or fulfilling orders, providing customer service, maintaining customer information, processing payments, verifying customer information, providing advertising or marketing services, and providing analytics service.
• Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance.
• Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
• Debugging to identify and repair errors that impair existing intended functionality.
• Undertaking internal research for technological development and demonstration.
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
• Customizing your experience on our digital properties.
• Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations; and
• Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our website users is among the assets transferred.

We do not use or disclose sensitive personal information for purposes other than those specified in Section 7027(m) of the California Consumer Privacy Act (CCPA).

We may share your personal information by disclosing it to a third party for a business purpose. In the preceding 12-month period, we disclosed your personal information for a business purpose to the categories of third parties indicated in the chart below.

We may share your personal information by selling it to third-parties, subject to your right to opt-out of those sales. In the preceding 12-month period, we sold the following categories of personal information to the categories of third parties indicated in the chart below.

We do not knowingly collect, disclose, or sell personal information of consumers under 16 years of age. In the event that we learn that we have received or collected personal information from a child under age 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, you may contact us to submit a request for removal.

You may have the following rights under applicable state privacy laws:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell. We are not required to provide personal information to you more than twice in a 12-month period.
• Right to Delete: You have the right to request that we delete certain personal information that we have collected from you. We may deny your request to the extent state law permits us not to comply with your request.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us to not sell your personal information or share it for cross contextual advertising purposes.
• Right to Correct: You have the right to correct inaccurate personal information that we maintain about you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your state privacy law rights.

You may submit these requests using the following methods:

• Requests to Know, Delete, Correct or Opt-Out: click this link or call 1-800-850-0335

When you submit a request to know, correct or delete, your request must:

You may use an authorized agent to make a request on your behalf. When you use an authorized agent to submit a request to know, correct or delete, we will require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to either verify your identify directly with us, or directly confirm with us that you provided the authorized agent permission to submit the request.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

If you have any questions or comments about this Page, please do not hesitate to contact us at 1-800-850-0335, or CustomerService@SpinLife.com.